Analysis of the management of conflict situations in medical organizations

Abstract

By the nature of their work, every medical worker is forced to communicate with both colleagues and patients. The chosen style of behavior in conflict situations depends on individual characteristics of behavior, such as temperament, communication and organizational skills, level of aggressiveness in relationships. The ability to understand the nature of conflicts, differentiate their components and carry out work on their resolution is an important component of the professional training of managers of medical organizations.